Services

Services To Maximise Your ROI

At MyWorkplace, our philosophy is to work in a spirit of partnership with our clients to assist them to solve their problems and achieve goals.  We recognise that the product is only part of the solution and that supporting client services is imperative for you to obtain optimum return on your investment in our technology.

MyWorkplace offers a lifetime of service and support with our range of products.  Our team of client Account Managers will guide you through the entire implementation process from project management, product installation through to end user training.

The client Account Management team are well trained and highly skilled in what they do.  They are labour management specialists who understand the unique and complex challenges you face on a day by day basis.

Our range of services include:

• Help Desk Support
• Three Levels of Software Maintenance
• Custom Design
• Consulting Service
• Implementation
• Project Management
• Training

Maintenance

At MyWorkplace we believe that you should be able to tailor your maintenance support to your unique business requirements.  To that end, we have established three levels of software maintenance:

Basic
Basic maintenance entitles you to limited access to the MyWorkplace Help Desk plus access to software upgrades at a nominal fee.  This level of maintenance is designed for those clients who are basically self sufficient in the use of their software but like the security of knowing someone is at the other end of the phone if required. Standard

Standard maintenance entitles you to more access time to the Help Desk but also provides for all software upgrades at no charge.  Most MyWorkplace clients have opted for a Standard Maintenance Agreement.

Premium
Premium maintenance is aimed at the client who wants unlimited access to the Help Desk and believes their organisation needs special attention.  As well as encompassing the features of the standard agreement, a premium agreement will provide you with 4 hours of free on-site consulting or training every quarter. Hardware

MyWorkplace also offers hardware maintenance agreements which provide for a minimum of one preventative maintenance visit on every one of your clocking devices.  If you believe your environment necessitates more than one visit, hardware maintenance covers you for the cost of repairs in the event of hardware failure.

The Complete Personnel Management Solution

Far beyond being a traditional ‘time & attendance system’, MyWorkplace enables:

• Optimisation of work rosters to support your operations
• Planning of employee attendances and absences
• Implementation of awards/EBAs
• Validation of a profile of your business operations
• Control over access to your work premises
• Monitoring of employee needs and development to enable a skilled and utilised workforce
• Costing of hours to functions and/or jobs
• Registration of and action in response to safety incidents

Consulting Services
At MyWorkplace we have employed industry consultants to assist companies in their efforts to get the best value from their labour management systems. We have the experience and expertise to assist you to improve the way your current systems work or even to help in the selection of new systems.

Software Design
MyWorkplace is a client services and software development company with skills in both design and analysis of systems as well as procedures. We make these skills available to our clients in the form of system development. If you want to extend the use of the MyWorkplace system to better suit your business needs, then we would be only too happy to provide the services of a senior analyst programmer to help. Whilst our solution is complete, we recognise that custom software is needed on occasions and we are happy to assist you in this area. The bonus is that by customising your MyWorkplace Solution in no way causes you to be stuck on a particular version…we will continue to maintain your modifications in future releases of the MyWorkplace system.